Return & Refund Policy
There could be certain circumstances beyond our control where you could receive a damaged / defective product or a product that is not the same as per your original order. We will replace the product to your satisfaction at no extra cost. In such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same at our Customer Service email [email protected]
DKG Mobiles believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
There is no cancellation of orders placed
No cancellations are entertained for those products that the DKG Mobiles marketing team has obtained on special occasions like Pongal, Diwali, and Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.
DKG Mobiles does not accept cancellation requests for Products once Unbricked or Activated.
- The return process of the product can be restricted depending on the nature and category of the product.
Conditions for return:
- There is no Exchange or Replacement of orders placed
- Please notify us of receipt of a Damaged / Defective product within maximum 24 hours of delivery.
- Products/Items should be UNUSED/ UNOPPENED with Manufacturer’s original shield packed condition.
- DKG Mobiles is focused on providing genuine products always.
- Customers can request for replacement in any case of received different/damaged product, charger/cable malfunction.
- Replacement will be done after verification of images and video if required.
- Replacement can be processed only once per order. Warranty period is counted from the day of order .
- Please ensure the correct model is ordered and used.
- Products should be returned in their original packaging along with the original price tags, labels and invoices.
- It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of goods in transit.
- We will process the refund after receipt of the product by DKG Mobiles or its business partner. Refund will be processed based on the mode of payment of the order
- Orders paid by credit/ debit card will be refunded by credit back to the credit/ debit card within 10 to 15 working days and the refund will reflect in the next statement.
- Customer will be refunded on cancellation of prepaid order before shipment.
- If stocks are unavailable for any given order, then costumer will be refunded.
- In case of prepaid order if package is undelivered and has returned to us due to courier issue, then costumer will be refunded.
- Orders paid by net banking accounts will be credited back to bank account within 10 to 15 working days.
- For all other modes of payment, we will send a refund cheque in 10 to 15 working days. The cheque will be made in favor of the name as in the “billing name” provided at the time of placing the order.